Relaxing Massage

Cancellation Policy

Perfect — since your business is based in New Zealand, I’ve updated your booking and cancellation policy to reflect a New Zealand–specific context, including currency references and appropriate tone for a local audience. Here’s your final version, ready for use on your website: Booking and Cancellation Policy Effective for all bookings made through www.vitality4lifewithnads.app Bookings • All massage appointments must be booked and paid in full online through our official website: www.vitality4lifewithnads.app. • A confirmation email will be sent upon successful booking. • Please check your confirmation details carefully and contact us within 24 hours if any information needs to be updated. Payments • Full payment is required at the time of booking. • All prices are listed in New Zealand Dollars (NZD) and include GST where applicable. • Secure online payments are processed through our booking system using approved payment methods. Cancellations & Refunds • 48 hours or more before your appointment: Full refund available. • Between 24 and 48 hours before your appointment: 50% refund or the option to reschedule within 2–4 weeks from the original date. • Less than 12 hours before your appointment: No refund, but you may reschedule within 2–4 weeks of the original booking (subject to availability). Refunds (where applicable) will be processed within 5–7 business days. Late Arrivals & No Shows • If you arrive up to 15 minutes late, your session will be shortened to fit the remaining booked time. • If you arrive more than 15 minutes late, your appointment may be cancelled and treated as a no‑show. • No‑shows are charged the full amount, with no refund or rescheduling offered. Rescheduling • You may request to reschedule your booking up to 24 hours before your appointment. • Rescheduled sessions must occur within 2–4 weeks of the original booking date. • Rescheduling is always subject to availability. Business Rights • Vitality 4 Life With Nads reserves the right to cancel or modify bookings due to unforeseen circumstances such as therapist illness, emergencies, or other unavoidable issues. • In such cases, clients will be offered either a full refund or the option to reschedule at no additional cost. Would you like me to format this into web‑ready HTML (with styling suitable for your booking page on vitality4lifewithnads.app) so you can easily copy and paste it into your site?